USEFUL CONTACTS

Patient Advice and Liaison Service (PALS)

PALS offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. They can liaise with Trust staff on your behalf to help resolve any informal concerns.

PALS at York Hospital NHS Trust (for York and Scarborough Hospitals) Email: pals@york.nhs.uk Phone: 01904 726262

PALS at Tees, Esk and Wear Valley NHS Foundation Trust Email: tewv.pals@nhs.net Phone: 0800 052 0219

 

Tees, Esk and Wear Valley NHS Foundation Trust Complaints Team

Email: tewv.complaints@nhs.net

Phone: 0800 052 0219

Post:   Complaints Team

Tees, Esk and Wear Valley NHS Foundation Trust

Flatts Lane Centre, Flatts Lane

Normanby, Middlesbrough, TS6 0SZ

 

York Hospital NHS Trust Complaints Team (for complaints about York and Scarborough Hospitals)

Email: complaints@york.nhs.uk

Phone: 01904 725137

Post:   Complaints Team
York Teaching Hospital NHS Foundation Trust
The York Hospital, Wigginton Road
York, YO31 8HE

 

NHS Vale of York Clinical Commissioning Group

Email:  voyccg.patientrelations@nhs.net
Phone: 01904 555999
Post:   NHS Vale of York CCG

West Offices, Station Rise

York, YO1 6GA

 

NHS England

If you have a complaint about NHS primary care services, you can either complain directly to the organisation providing the services, or to NHS England who commissions the service. When NHS England get a copy of your complaint it will be passed to a case officer who will get in touch with you and take the lead in the investigation.

 

Email: england.contactus@nhs.net

Phone: 0300 311 22 33

Website: www.england.nhs.uk

Post:   PO Box 16738

Redditch, B97 9PT

 

 Parliamentary and Health Service Ombudsman (PHSO)

If you’ve made a complaint under the NHS complaints procedure and you aren’t satisfied with how it was dealt with at the first stage, you have the right to ask for an independent review by the Parliamentary and Health Service Ombudsman (see info sheet for more information).

Helpline: 0345 015 4033

Website: www.ombudsman.org.uk

 

General Medical Council

The GMC can look into serious concern about a doctor’s behaviour or the way they do their job.  They usually investigate cases where the doctor is putting the safety of patients, or the public’s confidence in doctors, at risk.  They can issue advice or a warning to a doctor, or may agree with the doctor that they will restrict their practice, retrain or work under supervision.

Website: www.gmc-uk.org

Phone: General Enquiries – 0161 923 6602

 

Nursing and Midwifery Council

The NWC can look into concerns about a nurse, midwife or nursing associate which could put the safety of patients at risk, or damage the public’s confidence in the nursing or midwifery professions.  They investigate whether a nurse or midwife is fit to practice if an allegation is made that they don’t meet their standards for skills, education and behaviour.

Website: www.nmc.org.uk

Phone: New Referrals Team – 020 7681 5248

 

General Dental Council

The GDC can look into serious concerns about the ability, health or behaviour of a dental professionals.  They can investigate complaints and, where appropriate, take action through their fitness to practise process.

Website: www.gdc-uk.org

Phone: Customer Team – 020 7167 6000

 

Healthwatch York

The aim of Healthwatch is to involve patients in shaping health and social care services.  They can provide information about local services, listen to your views about local services and make sure these are taken into account when services are planned and delivered.  They want to know what is working well and what is not working well within Health and Social Care.  You can feedback your experiences to them online or via their website.

Email: healthwatch@yorkcvs.org.uk

Website: www.healthwatchyork.co.uk

Phone: 01904 621133

 

Action Against Medical Accidents

AVMA is a specialist medico-legal advice service which is free and confidential. The service provides information and advice to people who have experienced some form of medical or clinical negligence.

Website: www.avma.org.uk

Phone: 0845 123 2352